Conflict Resolution Case Study Analysis Apa

Conflict Resolution

The rate of change is escalating in the workplace. Drivers such as technology are changing the way we do business and how we communicate at a far quicker pace than at any other time in our history.

One of the most challenging areas in professional skill building is to learn how to successfully deal with conflict. Regardless of whether you are managing staff or managing colleagues and clients – there is an enormous amount of time, energy and communication that can be consumed when conflict arises.

Impacts on productivity, morale and overall information flow are significant and a recent review of over 1000 companies found that up to 42% of a manager's time is spent on reaching agreement with others when conflicts occur.

The program will work on tailored case studies and scenarios ensuring that the immediately useable techniques are practiced during the sessions.

Program elements can include:

  • What Is Conflict?
  • The Ingredients Of Conflict
  • Causes & Impacts
  • The 5 Stages Of Conflict Resolution
  • Alternate Conflict Management Strategies And Tools
  • Analysis And Assessment Of Response – Yours and Theirs
  • Appropriate Assertiveness In Conflict
  • Critical Mistakes in Conflict Resolution
  • Conflict Analysis – Case Studies
  • Solutions And Options – Progress On The Hardest Cases
  • Communication – The Language Of Resolution
  • Ground Rules - What It Takes
  • Agreed Outcomes, Implementation & Follow Up
  • Negotiation
  • The Closure Strategies

From the experienced manager to the newer team member - knowing the essential strategies to deal with conflict will support your professional and personal future. Contact APA Training & Development for more information of Conflict Resolution programs.

Part I

Louis Kriesberg (PhD, 1953, University of Chicago) is Professor Emeritus of Sociology, Maxwell Professor Emeritus of Social Conflict Studies, and founding director of the Program on the Analysis and Resolution of Conflicts (1986–1994), all at Syracuse University. In addition to over 125 book chapters and articles, his published books include: Constructive Conflicts (1998, 2003, 2007), International Conflict Resolution (1992), Timing the De-Escalation of International Conflicts (co-ed., 1991), Intractable Conflicts and Their Transformation (co-ed., 1989), and Social Conflicts (1973, 1982). His current research interests include the transformation of violent civil conflicts, alternative American foreign policies, intractable conflicts, and reconciliation.

Christer Jönsson is professor of Political science at Lund University, Sweden. He earned his PhD at Lund University in 1975, and has been visiting professor at Kyung Hee University, Seoul, and Stanford University. His research interests include international negotiation, diplomacy, and the role of transnational networks in international cooperation. He has published numerous books, articles, and book chapters, and is the co-author of Organizing European Space (2000) and Essence of Diplomacy (2005).

J. David Singer is Professor Emeritus of Political Science at the University of Michigan, Ann Arbor. He holds a BA from Duke University (1946) and a DPhil from New York University (1956). His interests include world politics, war and peace, and quantitative history. He has authored more than twenty books on these issues.

Jack S. Levy (PhD, University of Wisconsin Madison, USA) is Board of Governors' Professor of Political Science at Rutgers University, and Senior Associate at the Saltzman Institute of War and Peace Studies at Columbia University. He is president of the International Studies Association (2007 – 08) and past president of the Peace Science Society (2005 – 06). His current research interests include preventive war, balance of power theory, power transition theory, the evolution of war, the militarization of commercial rivalries, applications of prospect theory to international relations, time horizons and discounting, intelligence failure, the causes of World Wars I & II, and qualitative methodology. See

Rudolf Avenhaus is professor of Statistics and Operations Research at the University of the Federal Armed Forces Munich, Germany. Prior to his academic appointment in1980, he was research assistant at the Universities of Karlsruhe and Geneva, Research Scholar at the Nuclear Research Center, Karlsruhe, and Lecturer at the University of Mannheim. From 1973 to 1975 and again in 1980, he worked at the International Institute for Applied Systems Analysis (IIASA). Professor Avenhaus has written numerous scientific journal publications, as well as Material Accountability (1977), Safeguards Systems Analysis (1987), Compliance Quantified (together with M. Canty, 1996), Verifying Treaty Compliance (ed. with N. Kyriakopoulos, M. Richard and G. Stein, 2006). In 1989 and 1990, he was Chairman of his Faculty, in 1993 and 1994, Vice President, and in 1994, Acting President of his University. Since 1996, he has been a member of the Steering Committee of the Processes of International Negotiations (PIN) Program of IIASA.

Dean G. Pruitt is Distinguished Scholar in Residence at the Institute for Conflict Analysis and Resolution at George Mason University and SUNY Distinguished Professor Emeritus in the [Page xii]Department of Psychology at the University at Buffalo: State University of New York. He has a PhD from Yale University and taught social psychology at the University of Delaware and the University at Buffalo for 41 years. He has received the Lifetime Achievement Award from the International Association for Conflict Management and the Harold D. Lasswell Award for Distinguished Scientific Contribution to Political Psychology from the International Society of Political Psychology. He is author or co-author of Negotiation Behavior, Negotiation in Social Conflict, and Social Conflict: Escalation, Stalemate, and Settlement (1st, 2nd, and 3rd editions); co-editor of Mediation Research and Theory and Research on the Causes of War; and author of more than 100 articles and chapters. His areas of interest are social conflict, negotiation, and mediation. He is currently working on case studies of peace processes in ethno-political conflict.

Daniel Druckman is a professor in the Department of Public and International Affairs at George Mason University. He has been the Vernon M. and Minnie I. Lynch Professor of Conflict Resolution at George Mason, where he has coordinated the doctoral program at the Institute for Conflict Analysis and Resolution. He is also a professor at the University of Queensland in Brisbane, Australia, a member of the faculty at Sabanci University in Istanbul, and a visiting professor at National Yunlin University of Science and Technology in Taiwan and at the University of Melbourne in Australia. He received a PhD from Northwestern University and was awarded a best-in-field prize from the American Institutes for Research for his doctoral dissertation. He has published widely on such topics as negotiating behavior, nationalism and group identity, human performance, peacekeeping, political stability, nonverbal communication, and research methodology. He is a board member or associate editor of eight journals and coedits a new book series on International Negotiation. He received the 1995 Otto Klineberg award for Intercultural and International Relations from the Society for the Psychological Analysis of Social Issues for his work on nationalism, a Teaching Excellence award in 1998 from George Mason, an award for the outstanding article published in 2001 from the International Association for Conflict Management (IACM), and the 2006 outstanding book award for Doing Research: Methods of Inquiry for Conflict Analysis. He is the recipient of the 2003 Lifetime Achievement award from the IACM.

Tamra Pearson d'Estrée, PhD in Social Psychology, Harvard University, is Henry R. Luce Professor of Conflict Resolution at the University of Denver, and the Director of their Conflict Resolution Institute's Center for Research and Practice. She has also held faculty appointments at the Institute for Conflict Analysis and Resolution (ICAR) at George Mason University, and the Psychology Department at the University of Arizona. Her research interests lie at the intersection of conflict resolution and social psychology, including work on social identity, intergroup relations, and conflict resolution processes, as well as on evaluation research and reflective practice. She is the author, with Bonnie G. Colby, of Braving the Currents: Evaluating Conflict Resolution in the River Basins of the American West (Kluwer), as well as several book chapters and articles in various interdisciplinary journals. She has led trainings and facilitated interactive problem-solving workshops in various intercommunal conflict contexts including Israel – Palestine, Ethiopia, and in US intertribal disputes, and she has directed and/or evaluated projects aimed at conflict resolution capacity- and institution-building in Israel – Palestine, Ukraine, and Georgia. She has consulted for UNESCO and UNDP on conflict resolution activities in regional conflicts. She is currently working with community mediation centers in Colorado to develop a common evaluation framework, and directs two externally funded projects partnering the University of Denver with universities abroad to develop their countries' mediation capacities: University of West Indies, Trinidad and Tobago (State Dept-funded); and Tbilisi State University, Georgia (USAID/HED-funded).

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Richard Jackson is reader in International Politics at Aberystwyth University, UK. He obtained his PhD in Political Science from the University of Canterbury, New Zealand. He is the founding editor of the journal Critical Studies on Terrorism. His current research interests include the discourses of terrorism, international conflict resolution, and the social construction of contemporary war.

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